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Monitoring of Service Delivery

Press statement: Basic service provision for informal settlements deteriorate

Feb 26, 2021 | Blog, Weekly Covid19 Updates

Water, sanitation and refuse removal services in informal settlements have deteriorated all over the country in the last few months. As national Covid-19 relief funding to metros has run out and metros’ own revenue has declined, they have started reducing services to informal settlements. Contracts for filling water tanks have been allowed to expire, the regularity of toilet cleaning has been reduced and maintenance teams have been reduced in size.

Communal taps and toilets in informal settlements are used by many people and need regular maintenance. Over 75% of residents surveyed this month report that it takes longer than a month for government to fix broken taps and toilets. And in local municipalities the situation is even worse. Residents often give up on government and use their own money to fix taps and toilets. One resident’s comment summarises an all-too-common experience: “They take more than 3-6 months to fix or never fix it at all. Sometimes the community members fix problems themselves.”

Read the full press statement here

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