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Monitoring of Service Delivery

Voices of informal settlement residents during the Covid-19 crisis

Jun 12, 2020 | Blog, Weekly Covid19 Updates

Inadequate service delivery is finally getting nationwide attention. On 10 June 2020, 15 radio stations broadcasting in all 11 South African official languages aired a segment on Covid-19 and informal settlements.

On that day, South Africa recorded 55 421 positive cases of Covid-19, with informal settlement communities at a high risk of being infected while others have been listed as Covid-19 hot spot.

Informal settlement residents are at a high risk of Covid-19 because they use shared sanitation facilities such as taps and toilets, their living conditions does not allow for them to follow the social distancing precautionary measures because their shacks are next to each other.

Asivikelane is a basic service delivery monitoring tool that amplifies voices of informal settlement residents faced with severe water, sanitation, refuse removal and soap and sanitiser shortages during the Covid-19 crisis.

Click here to listen to any language of your choice

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